If there are any Q & A's that you feel should be here then please contact us at, info@petrange.co.uk

Q) Do the product selling prices include VAT?

A) Yes, the prices shown on the website include VAT.

Q) Are there any restrictions on online ordering?

A) Our Buy Online systems are currently available for customers with UK delivery addresses* only. *England, Scotland and Wales. Excludes Offshore Islands and Scottish Highlands.

Q) Is there a minimum order size?

A) No! We accept all orders, no matter how small, on all standard products.

Q) Is there a maximum order size?
A) Outhwaites Ltd  reserves the right to decline orders for bulk or high value purchases (see terms and conditions).

Q) How long is delivery?
A) Normally goods are despatched between 3 – 5 days

Q) How do you determine the size of a dog coat?
A) Measure from the bottom of the neck to the base of the tail to give you the size you require.
Please note:  Whilst this will work for most dogs it is not guaranteed to be correct.

Q) Do we operate a secure payment service?
A) Outhwaites Ltd use SSL Certificates to offer secure communications by encrypting all data to and from our site - so your information is kept safe.

For further information please see our terms and conditions
 
Outhwaites Ltd

Ropemakers

Town Foot

Hawes

North Yorkshire

DL8 3NT

UK

Tel: 01969 667487 Fax: 01969 667576

e-mail: info@petrange.co.uk