These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law.
The Animate Company Ltd, have made every effort to ensure that the information presented on the site is both true and accurate. However, The Animate Company Ltd, its employees and agents will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.
Furthermore, errors in any of our sales literature/price lists, typographical, clerical error, omissions or otherwise, issued by the company shall be subject to correction without any liability on the part of the company.
The contract between us shall be governed by the laws of England and Wales, and any dispute between us will be resolved exclusively in the courts of England and Wales.
In these conditions "the company” and “we” shall mean The Animate Company Ltd and "you" shall mean the person,organisation, or company placing an order with the company.
We may change these Terms and Conditions from time to time without giving you notice. Changes will apply to any subsequent orders received.
Purchasing from us:
The measurements shown are approximate, and may vary +/- 5% from those shown during the manufacturing process.
Colours displayed within the site will vary and are dependent on a number of factors and as such should be seen only as representative.
All goods are offered subject to availability and we reserve the right to withdraw any item without notice. In the event that any item you order is not available and that we do not have a suitable alternative for you, a full refund will be made. Please note that your card is not charged unless items are in stock or until they come into stock.
All prices include VAT (trade prices shown are Net plus VAT)
We reserve the right to alter prices at any time.
[Our VAT Number: GB 660 3935 34]
We require payments in £ (pounds) Sterling. All payments will be cleared before goods are despatched.
Credit Card Security - Security and data transmission of payment card details.
The card details that you enter on the website are not accessible by us but transmitted in a secure encoded form to our payment service provider SAGEPAY.
Ownership of Goods:
Title in the goods will remain with The Animate Company Ltd, until such time as payment has been received in full of all monies owed to The Animate Company Ltd, at any time by the buyer.
All orders are sent by courier and require a signature on receipt. It is important to leave a delivery address where somebody will be present to receive and sign for the goods. Redelivery may incur extra carriage charges.
Goods are normally despatched within 3-7 days.
International orders are generally received in under 28 days.
The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery. If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge. Risk of damage to or loss of the goods shall pass to you upon delivery. A receipted invoice will be included. Damage or shortages to be notified within 24 hours of receipt of goods. We will acknowledge all such notifications received.
Carriage costs are indicated at the checkout.
It is the policy of The Animate Company Ltd, to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. Each package is personally checked prior to being despatched.
Cancellation and returns
You can cancel your contract at any time up to 7 working days after the day of delivery.
To do this, please e-mail us or write to us as this cannot be done by phone. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage and that the original packaging, labels etc. are also returned in good condition.
In the case of Dog Coats, please ensure that all dog hairs are removed otherwise a cleaning charge may apply!
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
If an item has been wrongly ordered and needs to be exchanged then an additonal carriage charge will apply.
In the first instance, please fill out the online returns form to request an RMA (Return Merchandise Authorisation).
If you have any issues or queries regarding this please contact our head office on 0845 271 2835.
Products Damaged During Shipment
If the packaging appears damaged on the outside, please refuse to accept it from the carrier or make a notation on the proof of delivery slip that the items are damaged.
If you do accept a damaged shipment you must inform us immediately as claims for damaged goods must be presented to the carrier within 24 hours of receipt.
The Animate Company Ltd will not be responsible for visible shipment damage not reported to us within 24 hours of receipt. If the packaging appears undamaged but there is "hidden damage" to the products inside the packaging, contact The Animate Company Ltd (0845 271 2835) within 24 hours of receipt.
We cannot accept "hidden damage" claims after this period as we are unable to pass on claims to the carrier after this time.
Summary of Non-Returnable Items:
Items that have been used
Items that are not brand new and/or where contents that were shipped in the original order are missing
Items not adequately packaged
Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You are advised to contact your local customs office for further information.
Unfortunately, The Animate Company Ltd cannot be held accountable for delays in customs clearance. This policy does not affect your statutory rights.
The Currency Converter is included on the site for guidance only.
All content, including software, on this site is the property of either The Animate Company Ltd or its software suppliers and is protected by UK and international copyright laws.
The Animate Company Ltd has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, The Animate Company Ltd makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. The Animate Company Ltd reserves the right to change price and availability information without notice.
The Animate Company Ltd reserves the right to decline orders for bulk or high value purchases.
The Animate Company Ltd makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms.
The Animate Company Ltd shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.
The Animate Company Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
The Animate Company Ltd does not consider to have entered into a contract of sale for any order placed online until:-1) Payment has been made in full to the company for the order (unless other arrangements have been made)2)
The goods have been dispatched for delivery to you, our customerTo be clear, until such a point, we reserve the right to cancel, amend or change an order. If we do so we will always notify you of any change.
You agree to indemnify and hold The Animate Company Ltd and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor´s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.
Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of The Animate Company Ltd . Accordingly, The Animate Company Ltd makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under the control of The Animate Company Ltd.
The Animate Company Ltd is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by The Animate Company Ltd of the linked site or imply any relationship between The Animate Company Ltd and the hyper-linked organisation or individual.
The Animate Company Ltd
Unit 4, Commercial Mills
Registered in England 2475817